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Welcome to the FAQ page! This is where you will find the
answers to frequently asked questions. If you don't see an
answer to a question you have,Please send the email to us!
1. We are considering to buy Chinese products, how can I know
the quality whether it is suitable for our factory or market?
Now more and more people in the world like to use Chinese
products though the quality is not the best while the price
is very cheap. We are professional in making diamond cutting
tools, grinding tools this field for many years. If you can
not get suitable products from us, then from other Chinese
manufacture you may get same result. If not available, we
think a small amount trial order for testing is necessary,
otherwise you will never know the performance of Chinese products.
2. I don't see any prices on your web site. Can you tell me
why?
Since so many products with different specifications concerned,
so there is no necessary for us to put our price list on the
website. We always make the offer according to our customers'
detailed enquiry!
3. What is the minimum quantity we should buy?
For sample purpose we don't mind how much you buy, we will
send the samples by EXPRESS (DHL, TNT, UPS, EMS, etc). If
you feel good, then you can place the normal ,if total weight
reaches 45kgs,the goods should be shipped by Air, then it
will reduce your freight.
4. As I know many companies supply free samples, do you offer
free samples?
We don't offer free samples, according to our many years'
experience, we think when people pay for the samples and freight,
they will cherish what they get. Also though the quantity
of sample is small however its cost is higher than normal
production.
5. What is your mode of payment?
For Air Cargo the payment should be T/T (Telegraphic Transfer
through bank) of total amount before shipment. For Sea Cargo
other terms to be negotiated.
6. We send you the payment, what we should do if you don't
send us our order?
This is impossible to happen! But if you send us the payment,
please inform us or send us the copy of Bank Transfer so that
we can make the production and arrangement of shipment earlier.
7. How can I know how much I should pay the delivery charge?
When you place an order, we will calculate the approximate
gross weight, then according to the current Airfreight rate
or Ocean Freight rate and add Chinese customs formalities
& documents charge we get the final charges. We will let
you know and print it in the Pro-forma Invoice of your order.
8. What we should do if your products can not run well? Whom
do we contact if we get poor performance?
If our products can not run well, firstly, please check whether
the installation is right? Secondly, please check whether
there is any problem with the machine? Thirdly, check whether
your workers were operating the machine in wrong method. After
get rid of these possibility then it's the problem of our
products. Under such situation, please ask your technicians
to guide the running of machine. Otherwise continue the running
according to your experience or uninstall our products and
change to other manufacture's products temporarily.
For example, if our segment can not cut, first please open
the segment again, use brick or sandstone, if it is hard to
open please use concrete. After this if the segment is still
very hard, please take off some pieces segment regularly.
If still can not cut, please uninstall our segment
Please contact us directly if you get poor performance of
our products, send us the detailed report for us to analyze,
it is better if you send back those used products so that
our technical department can check the problem. If we find
the reason is at our end, we will make compensation for our
customers or replacement will be done immediately.
9. I want to be your agent, what is the conditions?
If you want to be our agent, the good capability of marketing
is necessary, the other items we can settle down by negotiation
We are ready to manufacture any type of diamnd
tools according to the specifications of our clients. If you
have any requirements, Please contact us by E-mail
for details.
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